IT Technician

Employment Type

: Full-Time


: Miscellaneous

Job Description Summary:

Directly responsible for the day-to-day operation of the Agency’s Management Information System (MIS). Supports upgrades and modifications to the MIS in support of operational requirements. Maintains the operational capability of equipment located in Agency offices. Performs the following duties directly.

In This Opportunity You Will Get To:

  • Directly assists in the day-to-day operation of the Agency’s IT Systems and general helpdesk calls.
  • Accomplishes actions to alleviate problems/shortfalls and ensures the MIS is operational at all times.
  • Integrates procured/modified hardware/software into the Agency’s MIS.
  • Responds to equipment malfunctions and takes/directs appropriate actions to remedy problems and restore operational capability.
  • Tracks equipment malfunctions and recommends corrective actions to alleviate future problems.Accomplishes training of Agency staff in the proper operation of equipment owned/leased by the Agency.
  • Makes recommendation on the disposal of outdated/non-operational Agency equipment.
  • Will be required to drive personal or agency vehicle while transporting children or conducting agency business. Must possess a valid driver's license. Must meet agency underwriting standards while driving agency vehicles and/or transporting clients.
  • Refrains from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
  • Advocates, promotes and practices cultural sensitivity and responsiveness in all day-to-day interactions.
  • Maintains the Agency's MIS on a day-to-day basis.
  • Maintains Agency equipment to ensure maximum operational capability.
  • Develops, promotes and practices teamwork in all activities.
  • Other duties as assigned.
  • You’ll Bring These Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    High School/G.E.D. diploma required

    Experience in computer systems required. 

    Associate’s degree or certificate from a Technical School preferred, 

    Extensive background incomputer systems to include: hardware configurations and installation of application packages. Proficency with troubleshooting Windows 10 and strong understanding of LAN/WAN principles and protocols.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    While performing the duties of this job, the employee is regularly required to talk, hear, stand, sit and walk. The employee frequently is required to use hands and fingers; climb or balance; and stoop or kneel. The employee is required to be able to safely operate a motor vehicle and be able to obtain a license, therefore.

    The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee occasionally works in outside weather conditions.

    The noise level in the work environment is usually moderate.

    TFI Family Services, Inc. is a leading child welfare agency providing experience, compassion, quality services and care. Our strength as an organization lies in the fact that we do what is best for children and families. TFI continues to create new resources and develop innovative solutions as we work to meet the needs of families and children.

    We provide various types of services to the community including foster and kinship care, domestic and international adoption, counseling support and education, TIPS-MAPP training and visitation and exchange centers.

    TFI Family Services is the parent company providing services in Kansas and Nebraska. We expanded our service area through our affiliates: TFI Family Connections in Oklahoma and Texas Family Initiative in Texas. Pathway Family Services is an affiliate in Kansas offering additional services to youth and families.

    TFI Family Services, Inc and affiliates are an equal opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

    We are committed to diversity in its leadership and staff and actively seeks a diverse pool of candidates. We strongly encourage women, people of color, LGBTQI individuals, and people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

    All inquiries and applications will be kept confidential. Applications will be reviewed and eligible candidates will be contacted about interviews. Resumes will be reviewed on a rolling basis; we expect to receive resumes from many qualified applicants and therefore highly recommend submission as soon as possible.

    Based on the hiring criteria involved with this position, background checks will be conducted if selected for employment. This includes, but not limited to: Fingerprinting, MVR, KBI, CANIS and drug screening.

    For more information about our company and what we do, please visit us at:

    TFI Family Services, Inc.

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