Customer Service Technician

Compensation

: $114,590.00 - $168,140.00 /year *

Employment Type

: Full-Time

Industry

: Engineering



Description

***Please note that this position follows an initial Union job bidding process***
General Summary:
Installs, maintains, and repairs business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications. Handles routine assignments. Communicates with customers regarding installation/repair. Promotes and sells company products and features based on customers’ needs. Presents and conducts self in a professional manner; promotes positive company image to the public. Diagnoses, clears, and repairs outside plant facility troubles. Repairs cable cuts and damage. Performs minor central office tasks. Operates a variety of tools and devices including test equipment. Completes necessary safety training and adheres to safety standards and regulations. Safely operates and maintains clean and organized company service vehicle. Additional Requirements:
Effective communication skills. Basic math and PC skills. Attention to detail and problem solving skills. Valid driver’s license and safe driving record. Ability to distinguish colors in use of color-coded cable. Ability to use equipment with maximum load capacity of 275 lb. Capable of lifting up to 50 lbs, working aloft, and successfully completing required safety training. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour call-outs.
Desired Qualifications:
Customer service and/or sales experience helpful. Training/certifications directly related to the job.
Qualifications

Minimum Qualifications (required)

Education: High School Diploma or equivalent

Certification/License: Must maintain a valid driver’s license and a safe driving record



Job Category: Bargaining
Locations:

EEO Statement:
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national: origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Job Requirements:
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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